Customer Service/Mobile Representative

Columbus, OH

National Background Check, Inc. (FastFingerprints)

Job Description

 

Customer Service/Mobile Representative

 

Position Summary  

 

The Customer Service/Mobile Representative team member will be responsible for managing operations, sales and customer service/support within the designated mobile territory.  This person will establish business relationships to generate fingerprint service business with new clients – both in person and making phone contact. This person will also provide support to the office by providing front desk fingerprinting and drug testing customer service to telephone and walk-in customers. This position is responsible for helping to manage a high call volume, sales and customer service/support for NBCI. responsible for managing high call volume, sales and customer service/support for NBCI.

 

Position Status: Full Time

 

Supervision Received:  Reports to the Director of Sales and Operations, NBCI

 

Supervision Exercised:  None

                                                               

Essential Functions, Duties and Responsibilities:

 

Customer Service/Communications

  • Answer phones promptly and professionally, and maintain a helpful demeanor with internal and external clients
  • Practice and reinforce superior customer service skills in customer interactions on the telephone and in person
  • Greet customers professionally and with a helpful demeanor
  • Respond to and accurately resolve customer complaints
  • Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed
  • Correspond as needed with management to communicate problems, clarify questions and issues

 

Sales (in office and mobile appointments)

  • Maintain professional protocol when making mobile unit calls.  Be on time, professionally dressed, pleasant and prepared with all necessary tools
  • Follow Mobile Unit Policy for pre-work, on-site and follow-up activities
  • Works with the Director of Sales and Operations, President, and other mobile units to develop and define marketing initiatives, and effectively build business within the territory.
  • Conducts field sales calls
  • Generate sales and revenues by participating in marketing programs

 

Processes

  • Processes daily fingerprint results and manages customer payments including daily bank deposits
  • Enter mobile appointments in POS for accounting reconciliation
  • Order office supplies, drug test cups, and toner for printers/fax
  • Administer drug tests (saliva swab and urine)
  • Ensure that drug test results are securely provided to customers/accounts
  • Stay up to date on filing of forms/paperwork
  • Accurately input and maintain customer data in Sales Force
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely

 

Teamwork

  • Positively promote all goals and objectives of management within the sales office and on mobile appointments
  • Continually seek to improve the sales experience with revised and improved processes
  • Maintain a positive attitude and work environment, so as to lead by example
  • Contribute to the overall success of the office by fostering a positive teamwork environment
  • Develop ideas and present at staff meetings/share with management
  • Continually seek to help FastFingerprints by offering assistance wherever necessary

 

Minimum Qualifications:

 

  • Must be self disciplined, have excellent communication skills and a strong work ethic
  • Must be a self-starter
  • Must be able to work in a fast-paced environment
  • Travel for this position is required

 

Desired Experience:

 

  • Sales experience preferred
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills

 

Education:

 

Bachelors Degree preferred

Associates Degree required

 

Other Information:

 

Candidates must be able to pass a pre-employment drug screen and a fingerprint-based criminal background check.