The Customer Service Representative will be responsible for fingerprinting all customers, sales, and customer service/support for NBCI. This person will, be fingerprinting and speaking with customers, establishing and/or solidifying business relationships to generate fingerprint service business.   This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary.  This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good repour with all customers that come into the office. This person will also maintain the cleanliness of the office.

 Position Status: Full Time

 Supervision Received:  Reports to the Sr. Director of Operations

 Supervision Exercised: Senior Customer Service Representative

Essential Functions, Duties, and Responsibilities:

 Customer Service/Communications/Sales

• Excellent attendance
• Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients.
• Practice and reinforce superior customer service skills in customer interactions on the telephone and in person.
• Greet all customers professionally and with a helpful demeanor.
• Fingerprint and/or Drug test all walk-in and scheduled appointment customers.
• Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed.
• Correspond as needed with management to communicate problems, clarify questions and issues.

 Processes

• Stay up to date on filing of forms/paperwork/phone calls.
• Schedule appointments and take payments over the phone.
• Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers.
• Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
• Assist with researching accounts payables issues.
• Provide general assistance to all phone callers.

  Teamwork

• Positively promote all goals and objectives of management within the office
• Continually seek to improve the sales experience with revised and improved processes.
• Maintain a positive attitude and work environment, so as to lead by example.
• Contribute to the overall success of the office by fostering a positive teamwork environment.
• Continually seek to help FastFingerprints by offering assistance wherever necessary.

 Minimum Qualifications:

 Two or more years of customer service experience

• Must have excellent attendance habits
• Must be self-disciplined, have excellent communication skills and a strong work ethic
• Must be a self-starter
• Must be able to work in a fast-paced environment

 Desired Experience: 

• Associate’s Degree preferred
• Strong customer service and communication skills
• Strong Computer skills needed